Privacy Policy

Last Updated: November 1, 2024

LearnToCodeCA ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website learntocodeca.org, use our services, or engage with us in other ways.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

Information You Provide

  • Contact Information: Name, email address, phone number, company name, and mailing address when you fill out forms, request quotes, or contact us.
  • Account Information: Username, password, and account preferences when you create an account with us.
  • Payment Information: Billing address and payment method details when you purchase our services. Note: We do not store complete credit card numbers; payment processing is handled by secure third-party processors.
  • Communication Data: Content of emails, messages, and other communications you send to us.
  • Project Information: Business requirements, technical specifications, and other information you provide related to software development projects.

Information Collected Automatically

  • Device Information: Browser type, operating system, device type, and unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths through our website.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our software development services
  • To process transactions and send related information including confirmations and invoices
  • To communicate with you about projects, services, promotions, and events
  • To respond to your inquiries, comments, and requests
  • To send technical notices, security alerts, and support messages
  • To analyze usage patterns and improve our website and services
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing

Under PIPEDA, we process your personal information based on the following legal grounds:

  • Consent: Where you have given explicit consent for processing
  • Contract Performance: Where processing is necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights
  • Legal Compliance: Where processing is required to comply with applicable laws

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party companies that perform services on our behalf, such as payment processing, cloud hosting, analytics, and email delivery. These providers are contractually obligated to protect your information.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where personal information may be transferred as a business asset.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
  • With Your Consent: In any other circumstances where you have provided explicit consent.

5. Data Storage and Security

Your personal information is stored on secure servers located in Canada. We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and penetration testing
  • Access controls limiting data access to authorized personnel only
  • Employee training on data protection and security practices
  • Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on:

  • Active client relationships: Duration of the relationship plus 7 years
  • Marketing contacts: Until you unsubscribe or request deletion
  • Website analytics: 26 months from collection
  • Legal and financial records: As required by applicable law (typically 7 years)

7. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Withdrawal of Consent: Withdraw consent for processing where consent was the basis
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our services. Types of cookies we use include:

  • Essential Cookies: Required for website functionality and cannot be disabled
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to track visitors across websites for advertising purposes
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

While we primarily store data in Canada, some of our service providers may process data in other jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with PIPEDA requirements.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

LearnToCodeCA - Privacy Officer
100 King Street West, Suite 5700
Toronto, ON M5X 1C7, Canada
Email: [email protected]
Phone: +1 (416) 847-2938

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about our privacy practices.